I was involved in a situation where I was shot and detained by Weyland-Yutani personnel. I had no prior knowledge that an event was occurring, and I only used my flamer after being fired upon. I attempted to roleplay through the situation, but received no interaction from the involved whitelisted players, including the Major.
When I ahelped to explain my concerns—focusing on the lack of roleplay and complete absence of engagement—the responding admin (NessiePendragon) repeatedly reframed the issue as strictly IC and closed the ticket multiple times without properly addressing the core of my complaint. I felt ignored, and the tone of the responses didn’t reflect an effort to understand or investigate what I was actually reporting.
This isn’t about being shot or captured—it’s about the lack of effort from whitelisted players to provide a meaningful RP experience, and the admin’s dismissive handling of a valid concern about player treatment and RP standard.
Evidence:
Round ID: 27472
Server Time: 2025-04-22 19:40
I have a full log of the ahelp exchange showing multiple attempts to raise the concern and how the responses repeatedly dismissed the actual issue.
I am sorry that you had a bad experience last round. You sent us a ticket claiming that Weyland Yutani personnel killed you. I then contacted the Weyland Yutani personnel at the Call Center. I learned that some Marines had set up turrets in front of the Call Center and killed the Weyland Yutani security, so I concluded that killing you was a self-defense move and informed you that I couldn’t do anything about it. I handled the part of the ticket you sent that I could handle, informed you, and closed the ticket. Afterwards, you sent 2 more tickets with the same problem written in different ways and I marked both tickets as IC issue because I explained the reason before and I knew that writing the same ticket in 2 different ways would not be useful, I did not want to waste your time and my time explaining the same things again.
You then reported the Major and told me that they weren’t roleplaying. Server staff do not handle Whitelist issues, that’s why we have Whitelist Councils to handle Whitelist issues. If you believe that a Whitelisted player broke their relevant Whitelist rules, you should file a Whitelist report instead. Again, I am really sorry you experienced this, but I can’t really force people to roleplay with you, especially when there were more pressing issues for them.
I appreciate that you looked into the initial IC conflict and followed up with the Weyland-Yutani personnel. I also understand now that some actions were taken in self-defense, and I’m not disputing your handling of the combat situation itself.
However, I want to stress again that my concern wasn’t just about being shot—it was about the roleplay and player experience around it. I only sent follow-up tickets because I felt my actual concern was being missed: the complete lack of interaction or effort to engage with me once the situation unfolded, especially from whitelisted characters who are expected to set an example for RP standards.
I understand that you’re not responsible for enforcing whitelist conduct, but I wasn’t trying to make a whitelist report through ahelps—I was trying to communicate that something went wrong in terms of player experience, and it was frustrating that it kept being reframed as “IC conflict” rather than an OOC quality-of-play issue. I wasn’t asking for reversals or admin action against anyone—I just wanted someone to acknowledge that the way the situation was handled from an RP standpoint wasn’t great.
Before I follow up with a whitelist report as advised - I’d also like to know if a white-listed role needs to engage in roleplay?
But I do feel this could’ve been handled better on the admin side, too—not in terms of rule enforcement, but in terms of listening to and validating a player concern that went beyond the combat logs.
Felt really ignored - I know its CM13, I know that it’s a free game but I can’t shake that feeling, and the more I look back at what happened, I’m frustrated the core of my complaint was not heard. 900 hours and I’ve never felt like this before
Hi. After review of this incident, I have found no staff misconduct by Nessie. This was not Nessie’s event, and Nessie investigated the incident properly. As for your experience with the whitelisted CO, as Nessie mentioned that is not an issue we handle. If you believe they were playing their whitelist poorly, you can file a whitelist report here: Whitelist Reports - CM-SS13 - Forums